policies

Privacy

The following describes the policy of Australian Childhood Trauma Group Pty Ltd for the management of clients' information. Services provided are bound by the legal requirements of the National Privacy Principles from the Australian Federal Privacy Amendment (Private Sector) Act 2000.

Client Information

Client files are held securely and are accessible only to authorised staff. The information on each file includes personal information such as name, address, contact phone numbers, and other information that is relevant to the service being provided.

Purpose of holding information

Information is gathered as part of referral, appointment making, and the assessment of, and counselling for, the client's condition (if applicable), or to provide a program, and is seen only by psychologists or authorised staff under strict supervision. The information is retained in order to document what happens during each session or program, and enables the psychologist or authorised staff to provide a relevant and informed service. Basic personal contact and other details are kept to allow billing for services rendered.

Client data used for research

To help better understand the needs of our clients, and to ensure that services are effective, some data that is collected may be de-identified (have any identifying information removed so the identity of the person who supplied the data cannot be known) and used for research purposes by Mr. Gregory Nicolau, Australian Childhood Trauma Group or third parties such as universities and their students. Once receipt of services has ceased by the client, Australian Childhood Trauma Group may use client information to contact past clients to invite them to participate in future research projects.

Requests for access to client information

At any stage, clients may request to see the information about them kept on file. The psychologist may discuss the contents with them and/or give them a copy. All requests by clients for access to information held about them should be lodged with the Director, Mr. Gregory Nicolau. These requests will be responded to within 14 days and an appointment will be made if necessary for clarification purposes.

Client data used for research

If any information about the use and management of your information is still unclear, please contact Australian Childhood Trauma Group for clarification. If you have a concern about the management of your personal information, please inform the Director, Mr. Gregory Nicolau. Upon request you can obtain a copy of the National Privacy Principles, which describe your rights and how your information should be handled. Ultimately, if you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the Office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042.