policies

Online Sales

General

  • Australian Childhood Trauma Group Pty Ltd accepts no liability for the use or mis-use of material purchased, downloaded or viewed from this website or any on-line function, and will not be liable for any damages, material or any other that may occur from its use,
  • No responsibility is accepted for the customer's technical ability to download or view purchased material, including any disruptions to networks, internet connections and so on,
  • All products and services purchased are for private use only unless otherwise agreed by license. Downloading copyrighted material does not imply ownership of that material.

Refund & Returns

  • A full refund (less postage) will be provided for any hardcopy products purchased which are defective, don't match the description, or are not for the purpose as advertised, and which are returned with stated reasons for return within 30 days.
  • Downloaded products allow for the viewing of documents, audio materials or video material, which at all times remain the property of Australian Childhood Trauma Group Pty Ltd. Payment for these products entitles the purchaser to read, listen to view this material, in some instances on a once-off basis only. Some material may not be able to be electronically stored by the purchaser, including copying onto any storage device. Downloading copyrighted material does not imply ownership of that material.
  • Where the purchaser can reasonably demonstrate that their attempt to read, listen to, or view any material purchased has failed in part or whole due to connection or technical reasons, Australian Childhood Trauma Group Pty Ltd will happily provide any downloadable material a second time to the purchaser at no additional cost. eBooks or other downloadable documents will only be replaced if PDF files are faulty or corrupted.
  • Any services purchased online, such as workshop or course attendance, will have a specified cancellation policy which applies regardless of the type of payment made. Please refer to the relevant downloadable flyer.

Delivery

We send purchases via Australia Post, unless otherwise requested. Charges vary according to the weight of the parcel and the shipping address. Dispatch will be between 7 to 10 working days and delivery will depend on the destination and normal postal processes. If you are not happy with your purchase, contact us with your purchase details at:

PO Box 236 Fitzroy, 3065 VIC Australia, info@theactgroup.com.au or +61(0)3 94156066.

Credit Card Privacy

All credit card details are encrypted securely and processed through conventional internet systems run by the National Australia Bank. No information, including the nature of purchases is shared with any other party.